EUN earns Silver A recognition under Euskalit’s Advanced Management Model
In its steady progress along the road to excellence, EUN has been awarded Silver A under Euskalit’s Advanced Management Model!
At EUN we began to focus our efforts on advanced, digital, sustainable and 5S management in 2018, leveraging auditing, evaluation, comparison processes and more as the driving forces behind ongoing improvement.
In 2018 we received a diploma under the Advanced Management Model, our perseverance earning us Bronze A in 2020 (in the middle of the pandemic). This year, we're taking another giant step by earning a Silver A after an evaluation process that kicked off in January and ended recently.
The evaluation team underscored the change that EUN has undergone since 2018, a change in which the commitment to business sustainability and our firm commitment to an advanced management approach are particularly noteworthy. This is evidenced in aspects including:
- Strategic management at EUN is underpinned by data analysis and the systematic review of key indicators.
- We have adopted a change in business strategy to position EUN as a solutions provider, strengthening customer loyalty.
- Our thorough market segmentation and management has reduced reliance on high-risk customer initiatives.
- We have a tangible commitment to digitalization, incorporating robust digital tools that have a positive impact on both EUNdarrak and customer satisfaction.
- Our efforts and resources are geared towards a people-driven business transformation.
- Our commitment to ongoing improvement in sustainable management is evident.
- There is clear evidence of the relationship between the actions we have implemented, and the results obtained in people management, with a significant increase in EUNdarrak satisfaction.